Core responsibilities

Email/chat/voice support; ticketing; knowledge-base updates
Order/returns/refund handling; billing queries; appointment support
Triage & escalation; warranty/RMA workflows
QA scorecards, macros, and SOP upkeep; VOC feedback loops with product & marketing

Remote Customer Service Specialist

Omnichannel care that protects NPS and retention scaled up or down as your volume swings.

Why remote works

Talentport Customer Service role pages outline omnichannel coverage (phone/email/chat), cost advantages of outsourcing, and the breadth from inbound to tech support/lead gen—evidence the model is mature and scalable.

Typical toolset

Zendesk/Freshdesk/Intercom, Aircall/Five9/Twilio, CRM (Salesforce/HubSpot), Shopify/Woo hooks, Gorgias, K-base tools.

KPIs

FRT/ART and SLA attainment; AHT where relevant

CSAT/NPS targets; QA scores

Contact deflection via self-serve

Speak with one of our outsourcing specialists about adding remote staff to your team

Ready to reclaim your time and transform your finance and admin operations? Reach out today.

Book a strategy call today to find out how you can tap into enhanced profitability from outsourcing.

Email/chat/voice support; ticketing; knowledge-base updates
Order/returns/refund handling; billing queries; appointment support
Triage & escalation; warranty/RMA workflows
QA scorecards, macros, and SOP upkeep; VOC feedback loops with product & marketing

Core responsibilities

Ready to reclaim your time and transform your finance and admin operations? Reach out today.

Book a strategy call today to find out how you can tap into enhanced profitability from outsourcing.