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  • While we do employ sophisticated AI to improve work quality, every piece of work we do for you is completed and checked by one of our trained human assistants. We strategically employ AI to be able to offer Wing at such a competitive price point.

  • Wing believes that in the business space, assistants need to be dedicated in order to deliver high quality. Therefore, your Wing assistants are dedicated to your account, and so while 24/7 coverage is available, it’s not our main offering. Wing, by default, is available 8 hours a day, 5 days a week. You choose the 8 hour window, and that window can be anytime, but it must be a “solid” block, i.e. no breaking up the 8 hours.

    Speak with us if you’d like to enquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7).

  • Wing assistants are based all over the world – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process as well as an in-depth training and testing program. All assistants are supervised by talented Operations Managers and have a team that they can rely on for help. Our assistants are compensated at higher-than-market salaries, and incentivized by your happiness!

  • Wing Assistant is available worldwide! Please note that Wing can only communicate with you and external parties in English. If you require your assistant to be able to communicate in other languages, please reach out to us via our website chat to explore options with our sales team.

  • Data privacy is central to decisions we make at Wing. We use bank-level security, and best-in-class services to keep your data secure.

    • Payments. Your payment information is stored with Stripe, a leading global payments processing company that powers companies like Google, Amazon, Slack, Zoom and Lyft. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification in the payments industry. All card numbers are encrypted at rest with AES-256-bit encryption keys. In transit, Stripe forces TLS encryption on all data.

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    • Payments Made On Your Behalf. Wing has devised a proprietary system that enables us to make payments on your behalf, without ever giving a third party access to your payment information. Wing charges your card on file with Stripe, and generates virtual credit cards to make purchases on your behalf. These cards only live for one transaction.

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    • Credentials. Any credentials exchanged with Wing are handled by Google Cloud’s Secret Manager, a best-in-class credential management system, and any data interchanged with Secret Manager are encrypted in transit with TLS, and at rest this data is encrypted with AES-256-bit encryption keys

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    • Wing Human Agents. All human agents associated with Wing have signed strict non-disclosure agreements, and data security agreements. Data is only viewed by essential parties, and every human agent that interacts with customer data undergo training & certification on data security best-practices. Access logs and monitoring software are also employed to track human agent conduct.

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    • File Uploads. All stored files are stored with a Google Cloud, and access to these files are controlled by public private key encryption. There are only three holders of private keys – the original sender, Wing’s AI systems, and the dedicated team linked to your account

     

    Learn more about how Wing keeps your information secure in this interview with one of our co-founders

  • Wing imposes a Credit/Debit Card Payment Processing Fee, which is $35 USD per client per month. For clients who use ACH and comparable bank transfer options, this processing fee is waived. Wing levies this processing fee to offset our average cost of clients using a Credit or Debit card to pay for services. As our chargeable amounts are quite large, we must do this in order to continue providing high quality services at the price point that we offer.

  • Wing is primarily located in San Francisco, though has a global presence with employees across the world. We strive to hire the best people, and are not confined by borders.

  • Yes! You can use Wing for Business from anywhere in the world, while travelling, or while in your own home. The only limitation here is that Wing, it’s AI systems and it’s trained human assistants, are only able to communicate with you and other third parties in English, though, we will try our best.

  • Any way you like! We have the following methods available at this time:

    • Web app

    • Mobile app (iOS & Android)

    • Slack app

    • Dedicated phone number (calls & texts)

    • Email (available on request)

    • 1. Have a 10-15 minute meeting with Wing to discuss your business’ needs

    • 2. Get set up on Wing for Business & invite your users

    • 3. Have us start helping! Ask Wing for tips on how to get the most out of Wing.

Have questions?
Meet with us!

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"I felt like I could tackle
anything with Wing"

Running my 9 person engineering team was a nightmare before Wing - I used to be in the office dealing with customer support issues and keeping my team informed - but ever since I gave the reins to Wing, my customer support is handled, my employees are informed of what needs to be done - and I can go home by 6pm feeling at ease.

Rachel J.

CEO, Wind Tech Delaware

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