Remote IT Support Specialist (L1–L2) / SysAdmin / DevOps

Stable, secure, and well-documented IT without on premises overhead. From helpdesk to patching and cloud IaC, your stack stays resilient.

elpdesk (email/chat/voice), ticket triage, endpoint support
Identity & access: provisioning, SSO/MFA hygiene, license management
Patch & vulnerability routine; AV/EDR monitoring; backups & restores
SaaS app administration; asset & configuration management (CMDB)
Cloud ops support: CI/CD runners, simple pipelines, environment upkeep
Documentation & user guides; vendor ticket coordination

Core responsibilities

Helpdesk (email/chat/voice), ticket triage, endpoint support
Identity & access: provisioning, SSO/MFA hygiene, license management
Patch & vulnerability routine; AV/EDR monitoring; backups & restores
SaaS app administration; asset & configuration management (CMDB)
Cloud ops support: CI/CD runners, simple pipelines, environment upkeep
Documentation & user guides; vendor ticket coordination

Why remote works

Talentport clusters “IT Support” as a core remote capability—emphasizing proactive support, security posture, and access to broad tech talent pools—which aligns to a distributed support model.

Typical toolset

Okta/Azure AD/Google Workspace, Jamf/Intune, MDM/EDR, Jira/ServiceNow/Freshservice, AWS/Azure/GCP basics, GitHub/GitLab.

KPIs

First-contact resolution & CSAT

SLA adherence (P1/P2 response & restoration)

Patch/Vuln compliance; backup success rate

Speak with one of our outsourcing specialists about adding remote staff to your team

Ready to reclaim your time and transform your finance and admin operations? Reach out today.

Book a strategy call today to find out how you can tap into enhanced profitability from outsourcing.

Ready to reclaim your time and transform your finance and admin operations? Reach out today.

Book a strategy call today to find out how you can tap into enhanced profitability from outsourcing.